CONTRACT FOR THE PROVISION OF TRANSPORT

 

1. ABOUT US AND DEFINITION

The Transfer Airport Palermo of Ernesto Celona provides transport services for individuals and groups. It also trades as www.transferairportpalermo.it , of which has sole ownership. Is registered office is via Leonardo Da Vinci, 468, Palermo, Italia.

For trading purposes, we have the telephone number +39 3294270343 or +39 3515597016 and we operate through the following website www.transferairportpalermo.it with the e mail address info@transferairportpalermo.it .

The following Terms and conditions apply to all booking made on this website.

With the name Transfer Airport Palermo and the term company mean the subject that rent the vehicle with diver. Services provides under the current Italian legislation. Customer means the person who pay for the booking.

Passengers means all passenger named or unnamed in the booking.

Lead Passenger means the first passenger named on the booking.

Booking means the booking for transfer services made with Transfer Airport Palermo.

Transfer service or Transfer means any service provided by us for carriage of passengers by road and includes any other services provided by us relating to that carriage.

Transfer voucher or Booking voucher or Voucher means the written confirmation of the booking we will send you to you by email.

Contract means the booking and these Terms, and any other stated to apply to the booking.

Website means www.transferairportpalermo.it or any other website owenedor operated by us.

Transfer Airport Palermo invite you to spend a moment to read them before making a booking. By making a booking you confirm you have read these terms and have the legal capacity to accept hem on behalf of yourself and all the passengers.

2. ONLINE BOOKING

The person making the booking must be at least 18 years old of age and has responsability to follow the online booking on line process, ensure all the details provided are correct and complete and make full payment. Upon entereing into a contract with Transfer Airport Palermo, the company will undertake the necessary formalities to provide the requested service. The contract becomes legally binding only when you have received your transfer voucher by email. In the event of the Transfer Airport Palermo being unable to provide the requested services, you will be informed and reimbursed the full amount by the same method as the payment was made, leaving us with no further liability to you. In the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception. The act of us sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract. The transfer voucher which must to be presented should be printed out so that each voucher is readily available to the driver. Failure by the lead passenger to present the voucher may result in the transfer services not being provided. We recommend you that you print out and carry with you all communications between the parties i addition to the transfer voucher. Minors are strictly prohibited from seeking any services from us, and their parents, legal guardians or other persons responsible for them should contact us immediately, should a minor make a booking with the company for the provision of a services in order to enable us to cancel the registration forthwith. Minors are not allowed to travel with us without an adult passenger in their company.

3. PAYMENT

The services should be payed:

Cash to the driver at the end of the transfer (in this case credit card should be required as garancy )

A) Through credit card: Master card, Diners International, Visa.

B) Through debit card: Visa , Delta, Visa-Electron

C) Through bank transfer

D) Through Pay Pal

Prices are charged in Euros.

4. CHANGES

The transfer voucher includes the Customer requested destination pick up and accommodation address. Any changes to these or any other details must be sent in writing by email to transfeairportpalermo@gmail.com. The customer is liable for any increased service cost resulting from requested change. Once the contract becomes legally binding, the Customer is requested to notify the Transfer Airport Palermo customer service centre of any error therein not less than 48 hours prior to the corresponding Transfer Service. Notification made within 48 hours of the corresponding Transfer service affords us the right to terminate the contract without penalty or charge.

5. CANCELLATION BY THE CUSTOMER

Any cancellation of Contract must be made in writing by email to the address into the website. You may cancel booked single Transfer service or whole the booking. If we receive your cancellation request more than 24 hours the schedule pick up time of the Transfer service you wish to cancel, the amount paid for this transfer will be refunded in full. No monies will be refunded for cancellations received less than 24 hours from the schedule pick up time of the transfer service you wish to cancel.

6. LAST MINUTES BOOKING

Depending on the routes and the season, our free sale deadline varies from 0 to 24 hours, and more in exceptional cases, before a Transfer services commences. The customer have to call the Transfer Airport Palermo, so that we can check whether we have a suitable vehicle available for your transfer request.

7. CHANGES AND CANCELLATIONS BY US

The company reserve the right to to change or delate the booking in case of force majeure and we will inform you and refund the total amount if you paid it in advance. We will use reasonable effort to honor your vehicle preference, however we may need to schedule an alternative vehicle for operational or safety reason. If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund the difference in the rates. In rare instances was may need to cancel your booking. In such circumstances you will be refunded in full but we shall have no liability to you arising out of such cancellation . we will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed booking subsequently cancelled by us.

8. CHILD SEATS

We recommend the use of the booster or child seat for those under the age of 12, or up to 135 cm, for safety purposes. The lead passenger must check, under his or her solely responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it.

The Transfer Airport Palermo assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use. If you wish to bring your own child or booster seat, and are taking a private transfer, we must be advised of this information before your travel.

9. CHILD PRICING

All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking.

10. BOOKING FOR DISABLED PASSENGER

Transfer Services for disabled passengers must be requested by contacting our Customer Service Centre. We will try our best to meet your requirements, although we are not specialists in transfers for disabled passengers. Disabled passengers using our services must be able to board the vehicle independently or with the assistance of those in their party. We only take foldable wheelchairs.

11. OUR LIABILITY

If we fail to comply with these Terms, we shall only be responsible for loss or damage you suffer that is forseeable result of our breach of these terms and conditions or our negligence and only up to value of the fare paid by you. We will not held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements. The customer has the duty to prove the intentional wrongdoing of the company during the services. We cannot guarantee the accuracy or readability of the content of this websites.

This includes such eventualities as viruses. Howerver every endeavour will be made by us to reficty in the shortest possible period any errors to wich our attention has been drawn. Should such errors result in bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.

12. FORCE MAJEURE

We accept no liability and we will pay not any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as result of force majeure or any circumstances beyond our reasonable control.

13. CONTACT

All contact related to the amendment of booking information must be requested by email.

In the event of unavoidable alterations to the contract, we will inform you by emailing the address provided by you at the moment of booking, the act of sending this email being considered as proof of receipt by you. It is therefore essential that you check that the email address provided by you is correct and that you read any incoming emails up to the time of your Transfer Service.

In case of arrival flight delay, the Transport Operator will reschedule the Transfer Service and you will be picked up at the new arrival time. We apply IATA’s definition of flight delays for the purposes of these Terms.

If for any other reason you fail to be at the pickup point within 15 minute from the scheduled time specified on your Voucher, the driver will try to contact you on the mobile telephone number you have provided.

If it is not possible to speak to you because you have not provided an operational mobile telephone number at the time of booking, you have no or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided, the Transport Operator is immediately relieved of their obligations and a refund will not be due.

14. TRANSPORTATION SERVICES

Transfer Airport Palermo offers private transfers. In the event that you are not able to locate the driver of your private transfer on arrival at an airport, it is your responsibility to contact us on the telephone numbers printed on the Transfer Voucher. If you fail to call these numbers and make alternative travel arrangements the service will not be provided, the Transport Operator will be relieved of their obligations and a refund will not be due. For non-airport collections, we must receive your telephone call within 10 minutes of your scheduled pickup time. An electronic record of all calls received numbers is kept by a third party telecoms provider, and shall be used as proof in the event of a dispute as to whether the numbers were called or not. Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorized by a member of our team. If authorized to take alternative transport, please ensure that you obtain a receipt and submit it to our Customer Care team for review. No payment will be due for travel expense claims submitted without valid receipts.

You are responsible for checking the agreed pickup time and for ensuring that the resulting arrival time at the airport departure terminal is at least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time.

The Transport Airport Palermo will pick you up and set you down as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents etc., the driver will, at your express request, use a longer route to reach the agreed destination, but in such instances you may be liable for any additional costs.

Whilst we endeavor to provide SMS confirmation messages when requested, this service is dependent upon telephone networks that are beyond our control. If a text message is lost or delayed the Customer shall refer to information provided by email.

15. BAGGAGE ALLOWANCE / CAPACITY

Private transfer vehicles have luggage capacity of at least 1x bag or suitcase per passenger seat based on a maximum combined size of 158cm (length + width + height) per item. All luggage must be declared at the time of booking. Smaller items that fit in the passenger footwell, such as a camera case, handbag or small shoulder bag, do not need to be declared. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.

Your acceptance of the proposed Contract and its Terms and conditions is considered as tacit agreement that under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the transfers will be offered (firearms etc), nor those likely to be injurious to any third party, nor any animals unless pre-agreed and transported in a suitable container (guide dogs are generally allowed), nor any items of excessive size, weight, fragility or perishability.We can not be responsible for any loss or damage.

16. YOUR RESPONSIBILITY

By entering into this Contract you implicitly declare that: You are of legal age and in full use of your mental faculties thus enabling you to comply with all your legal responsibilities concerning this agreement. You are aware of the extent of the services which are the object of this contract, of the aforementioned information concerning us, of the content of these Terms and conditions. The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service. You understand that you must notify us as soon as is reasonably possible of any alteration to the details that you have provided.

The services to be supplied are in accordance with the details specified in the Transfer Voucher sent by email. It is your responsibility to provide at the time of reservation full and accurate addresses for the pickup and destination points. It is therefore your responsibility to print out and check the Transfer Voucher for accuracy. If the details of the Transfer Voucher are incorrect you must contact our Customer Service Centre immediately to rectify these. We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.

You are solely responsible for carrying all documentation necessary for frontier crossing. We hereby refute all liability and refuse to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required. The Transfer Voucher is not a valid documentation to obtain entry visas.

In the event of us having to pay a deposit or fine to the Authorities of other countries as a result of your failure to observe the laws, regulations, etc. or other travel requirements of those countries which you intend to enter, leave or pass through, you will be held solely responsible for reimbursing us, and we reserve the right to hold any of the monies already paid to us until you can provide proof of reimbursement of such fines, charges etc.

We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any items that are missing when you leave.

We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.

17. RIGHT OF ADMITTANCE / USER CONDUCT

In entering into this contract you tacitly accord to us and the Transport Operator the right to refuse to transport any passenger who, at the driver’s discretion, may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous to the driver of the vehicle, to other passengers or to themselves.

No alcoholic drinks may be carried in the Transport Operator’s vehicles for the purpose of onboard consumption. This prohibition extends to narcotics.

Smoking is forbidden inside vehicles or the immediate vicinity.

18. COMPLAINTS

Written complaints should be received no later than 28 days after your return date and sent by email to info@transferairportpalermo.it .

19. LANGUAGES

Our website is available in Italian and english languages.

20. INTELLECTUAL PROPERTY RIGHTS

Copyrights, trademarks and other intellectual property rights of the websites have been granted under license to the Company and are protected by national and international regulations governing intellectual property.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent.

Any unlawful use of our Website for any purpose whatsoever is strictly prohibited under all circumstances.

21. GOVERNING LAW AND JURISDICTION

These General Conditions of this agreement shall be governed by current Italian law. The contract agreed between the Company and you shall be governed in accordance with Italian legislation.

Settlement of any disputes that may arise between you and us will be subject to Italian jurisdiction in the courts of Palermo. The invalidity or unenforceability of any provisions of this Terms shall not affect the validity or enforceability of any other provision of this Terms, which shall remain in full force and effect.

22. PRIVACY POLICY

The internet user accessing the www.transferairportpalermo.it website does so anonymously and is not registered by us for any online service. The user remains anonymous throughout his search through all information on the Website, and at no point are his personal details registered for any online service.

We do, however, use user identifiers (cookies) on our websites to collect information on the website use, such as the server to which the user’s computer is connected, the browser type (e.g. Firefox or Internet Explorer) .We use such information solely to assist us in improving our marketing policies, and the personal details of the Internet user are not included in the data capture.

In response to a potential customer’s request for a transfer quote, we may ask the customer to provide personal details, including email address and credit card details for purposes such as correspondence, website registration, and eventual settlement of agreed charges. We may also use such details to contact the customer with offers which may be of interest. Once the interlocutor of our website becomes a customer, we may use the details provided during the booking process to offer appropriate future promotions and offers.

By entering into a contract with us, you tacitly authorize the Transfer Airport Palermo to use your personal information to carry out the requested service, to ensure accurate billing for the service, and to use the details provided to aid us in targeting further services of possible interest to you.

Should we make any alterations to the company’s internet policy on customer confidentiality, such changes will be identified in these Terms, thus enabling you to be fully informed and in a position to react accordingly.

23. PREVIOUS ACCEPTANCE RESTRICTIVE CLAUSE

The customer declares have read and approved the restrictive clauses 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22 of this agreement.